ipayung FAQ for Malaysian Players

The ipayung welcome bonus is automatically offered to new members on their first deposit. Make a deposit using any supported payment method — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto — and the system will credit a 100% bonus of up to RM1,000 directly into your account balance. No promo code is required.

The wagering requirement at ipayung is 25 times the bonus amount received — not the deposit amount. Example: if you deposit RM100 and receive a RM100 bonus, the wagering requirement is RM100 × 25 = RM2,500. You need to record total bets of RM2,500 before any winnings from bonus funds can be withdrawn.

In general, online slot games and casino games such as sic bo and baccarat at ipayung count towards the wagering requirement calculation. Different games may have different contribution rates. You are advised to read the full bonus terms and conditions on the Terms & Conditions page or contact ipayung's 24/7 customer support for the latest confirmation.

Yes, in most cases you can contact ipayung customer support to cancel the bonus. However, if you have already started wagering using bonus funds, cancellation may involve additional conditions. Contact the support team via live chat before making any decision so the process goes smoothly.

The ipayung welcome bonus must be used within the set time period. The exact duration may change — always check the terms when a bonus offer is activated. Wagering requirements not completed within the allotted time will cause the bonus balance to expire. It is better to start playing early so you have enough time.

ipayung live casino games use live video streams from physical studios with real human dealers. Players watch the table action in real time on their screen and make betting decisions through a digital interface. Game results are determined by real cards, dice or wheels — not solely by a random number generator — making the experience more transparent and similar to a land-based casino.

Betting limits at ipayung live casino tables vary by game type and the table selected. In general, tables are available for players at various levels — from those just starting out with smaller amounts to experienced players more comfortable with larger bets. Betting limit details are shown directly in the game interface before you join a table.

Sic Bo is a dice game that originated in Asia. In each round, three dice are shaken in a special container by the dealer. Players place bets on specific outcomes — the total value of the dice, specific combinations, or whether the total is big or small. The result is known immediately after the dice stop. ipayung offers Sic Bo in live format with a real dealer for a more interactive experience.

Yes, the ipayung live casino platform is fully optimised for Android and iOS mobile phones. The game interface automatically adjusts to your screen size. For the best experience, make sure your data connection is stable — 4G or WiFi is most suitable as live games require a continuous video stream.

Baccarat is a card game where players bet on whether the "Player" hand or the "Banker" hand will win, or whether the result will be a tie. Each hand receives two cards, and values are calculated — numbered cards count at face value, while A = 1 and face cards = 0. If the total exceeds 9, only the second digit counts. The hand closer to 9 wins. It is easy to learn and very popular among Malaysian ipayung players.

ipayung weekly cashback is calculated based on your total wagers throughout that week. The cashback percentage depends on your current VIP level. Cashback funds are usually credited to your account at the start of the following week. It is ipayung's way of rewarding players who are active every week, not just occasionally.

The ipayung VIP programme has three tiers:

• Bronze — weekly cashback of up to 0.3%
• Silver — weekly cashback of up to 0.5%
• Gold — weekly cashback of up to 0.8%

Each tier brings greater benefits, giving you more value back every week based on your gaming activity at ipayung.

VIP level progress at ipayung depends on your gaming activity and consistency over time. The more frequently and actively you play, the faster you move from Bronze to Silver, and eventually to Gold. There is no fixed formula to memorise — focus on enjoying your games, and the VIP system will recognise your loyalty naturally.

In addition to weekly cashback, ipayung VIP members are entitled to priority customer service, personalised attention from the support team, and early access to selected promotions and offers. Gold-level members enjoy various exclusive privileges not available to regular members. Full details can be checked through the promotions section in your account.

ipayung VIP cashback is designed to give real value to loyal players. The cashback terms of use may vary depending on your VIP level and the type of promotion currently running. Contact ipayung live chat support for further clarification on how your weekly cashback can be used, especially if you want to know more about the specific conditions that apply.

The minimum deposit at ipayung is RM10 for all supported payment methods — whether Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay, or cryptocurrencies such as USDT, BTC, or ETH. This low limit makes it easy for new players to get started without committing to a large amount upfront.

ipayung does not charge additional processing fees from its side for regular deposits using local e-wallet methods and FPX. However, third-party service providers such as banks or e-wallet platforms may have their own policies. For crypto deposits, please factor in the network fee charged by the relevant blockchain.

To deposit via FPX, log in to your ipayung account and select the Deposit option. Then choose FPX as the payment method, enter the amount you wish to deposit (minimum RM10), and select your bank — such as Maybank, CIMB, Public Bank, RHB, Hong Leong Bank or another bank supported by the FPX gateway. You will be directed to that bank's internet banking login page to securely confirm the payment.

In most cases, deposits are credited shortly after payment is confirmed. If the funds still do not appear after a few minutes, do not make another deposit. Instead, contact the ipayung support team via live chat and include proof of payment such as a screenshot of the receipt or the transaction reference number. Our team operates 24/7 and will check your deposit status promptly.

Withdrawals at ipayung are typically processed within 10 to 45 minutes from the moment the request is approved. The minimum withdrawal amount is RM50. The available withdrawal methods are the same as the deposit methods — Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay, and cryptocurrency. Make sure your account details are up to date and verified to avoid delays.