Privacy Policy
Protecting Your Information
ipayung is committed to maintaining the confidentiality and security of every player's personal information. This policy explains how we manage your data in a transparent and responsible manner.
Our Commitment
Why Your Data Is Safe at ipayung
We implement comprehensive layers of data protection so that every interaction you have with us remains private and secure.
256-bit SSL Encryption
All data transmitted between your device and ipayung's servers is encrypted using industry-standard SSL protocols. Your account information and transactions cannot be read by any outside party. 🔐
Strict Access Controls
Only authorised staff have access to players' personal records, and every access is logged and continuously monitored by our internal security team.
Secure Data Storage
Your personal information is stored on servers protected by firewalls and intrusion detection systems. We conduct regular security audits to ensure our protection standards are always up to date.
No Data Sales
ipayung never sells, rents or trades players' personal information to any third party for marketing purposes. Your data belongs entirely to you. ✋
Player Control Options
You have the right to access, correct or request deletion of your personal information. Contact our support team and your request will be processed in accordance with the established policy.
International Licensing Compliance
As a platform operating under an international licence, ipayung complies with global data protection standards including KYC and AML requirements to maintain a fair and secure gaming environment.
1. Introduction and Scope of This Policy
This Privacy Policy is published by ipayung, an online casino and sports betting platform operating under an international licence. It explains how we collect, process, store and protect your personal information when you use the ipayung website and related services.
By registering an account, accessing the website or using any of our services, you are considered to have read and fully understood this policy. If you do not agree with any part of this document, please contact us before continuing to use our services.
This policy is subject to updates from time to time. Any material changes will be communicated via email or a clear notice on the website. The date of the most recent update will be recorded at the top of this document.
2. Personal Information We Collect
ipayung collects only the information necessary to provide safe, legitimate and quality services. Data collection is carried out directly from you, as well as automatically through the technologies we use.
Information you provide directly:
- Full name as stated on your identification document (MyKad)
- Date of birth — for age verification of at least 21 years old
- Mobile phone number and email address
- Account password in encrypted form
- E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for deposit and withdrawal transactions
- Copy of identification document during the KYC verification process
Information collected automatically:
- IP address, device type, web browser type and operating system
- Login history, access times and gaming activity
- Cookie data and related tracking technologies
- Financial transaction records including deposits and withdrawals
3. Purpose of Processing Personal Information
Every piece of information we collect is used for legitimate and specific purposes. ipayung processes your personal data based on legitimate business interests, compliance with legal obligations, and to carry out the service agreement between us and you.
- Creating, managing and verifying player accounts
- Processing deposits, withdrawals and other financial transactions via DuitNow, FPX online banking and other payment methods
- Player identity verification (KYC) to comply with anti-money laundering (AML) regulations
- Providing 24/7 customer support via live chat and email
- Sending promotional information, bonuses and service updates to players who have given their consent
- Detecting and preventing fraud, unauthorised account use and activities that violate our terms of use
- Complying with reporting and audit requirements set by international licensing and regulatory bodies
- Improving the user experience based on aggregated usage pattern analysis
4. Sharing and Disclosure of Information
ipayung does not disclose players' personal information to outside parties except in the following specifically defined circumstances:
- Trusted third-party service providers — including payment processors and technical service providers who are bound by strict confidentiality agreements with us
- Legal requirements — when required by court order, law enforcement investigation, or a relevant regulatory body
- Security protection — to detect, investigate or prevent fraud, identity theft or other security threats
- Your explicit consent — in specific cases where you have given clear permission for a particular purpose
ipayung never sells or rents your personal information to advertisers, marketing companies or any party for commercial purposes. This is our absolute commitment to every player.
5. Data Storage and Security Measures
Your personal information is stored on servers that are protected both physically and digitally. We use AES-256 encryption for stored sensitive data, and all server-to-server communication uses encrypted channels.
Data retention periods are determined based on operational requirements and legal obligations. Financial transaction records and KYC verification documents are retained for the period specified by the relevant licensing and regulatory bodies. Once that period expires or your account is officially closed, data that is no longer required will be securely deleted in accordance with established procedures.
The ipayung security team conducts regular penetration testing and security audits. Any identified vulnerabilities are addressed promptly to ensure player data remains protected at all times.
6. Your Rights as a Player
As an ipayung player, you hold certain rights regarding your personal information. We respect these rights and will process every request carefully and within a reasonable timeframe.
- Right of access — you may request a copy of the personal information we hold about you
- Right of rectification — you may request that we correct information that is inaccurate or out of date
- Right of erasure — in certain circumstances, you may request that we delete your personal information, subject to relevant legal requirements
- Right to withdraw consent — you may withdraw your consent for data processing at any time, particularly for marketing communications
- Right to restrict processing — you may request that we limit the way your data is processed in certain circumstances
To submit any of the above requests, please contact our customer service team via live chat or support email. We will verify your identity before processing any request to ensure the security of your data.
7. Use of Cookies and Tracking Technologies
ipayung uses cookies and similar tracking technologies to improve the user experience, maintain login sessions and analyse website usage patterns on an aggregated basis. Cookies are small text files stored on your device when you visit our website.
- Essential cookies — required for basic website functions such as login sessions and security. These cookies cannot be disabled.
- Performance cookies — collect anonymous data about how visitors use the website to help us improve our services
- Preference cookies — save your settings such as language and display preferences for a more convenient experience in future visits
You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some features on the ipayung website.
8. Cross-Border Data Transfers
As a platform operating under an international licence, some of our data processing may involve servers located outside Malaysia. In all such cases, ipayung ensures that data transfers are carried out with adequate safeguards that meet international standards.
Every third-party service provider involved in international data transfers is required to sign a data processing agreement that outlines their responsibilities in protecting the personal information of ipayung players.
9. Age Restrictions and Protection of Minors
ipayung services are only available to individuals aged 21 and above. We take seriously our responsibility to ensure that our platform is not accessed by minors.
During the registration process, we require date of birth verification and a valid identification document. Any account found to have been registered by an individual under the age of 21 will be closed immediately and the account balance will be returned once the verification process is complete.
If you suspect that a minor is accessing this platform, please contact our support team immediately. ipayung does not knowingly collect or process the personal data of children.
10. Contact Our Privacy Officer
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the following channels:
- Support Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week on the ipayung website
- Service Language: Bahasa Melayu and English
Our team will respond to all privacy-related enquiries within a reasonable timeframe. For issues that require further investigation, we will keep you updated on the progress while handling your request.
ipayung customer service operates 24/7 in Bahasa Melayu and English. You can get immediate assistance via live chat for any enquiries related to privacy and account security.
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Privacy Assured, Safe Gaming
Register an ipayung account today and enjoy an online casino experience protected by the latest security measures. Minimum deposit of RM10 only, with a 100% welcome bonus of up to RM1,000 for new members.
For players aged 21 and above only · Operates under international licensing